Frequently Asked Questions

We offer an extensive range of services, such as: commercial window tinting, decorative film installation, solar control solutions, privacy films, security, anti-graffiti, window graphics and architectural finishes. We are an accredited supplier of 3M products and we ensure our services are of the highest Australian standard.

We’re coming up to 35 years old, having been established in 1983. We have decades of experience and professionally trained staff that know our products and can advise clients on the most suitable application.

We’ve worked for thousands of clients over the years and have serviced a leading Melbourne racecourse facility, several well known city buildings and homes right throughout Melbourne.

Our products like commercial window tinting, decorative film installation, solar control solutions, privacy films, security, anti-graffiti, window graphics and architectural finishes can reduce energy costs, protect against fading, reduce glare, save money and protect your investments.

Yes we offer a leading manufacturer’s warranty with our products.

Our prices vary with our services. Request a quote online or call us on (03) 9543 3222 to receive a quote.

Our office and factory is located at 9/28 Ricketts Road, Mount Waverley VIC 3149.

We mainly cater to Melbourne and its surrounding areas, however we also have a 3M National Dealer Network so can handle regional and interstate projects as well.

Absolutely. We distribute and install all our products to ensure our clients receive a truly professional service. We also specialize in commercial window tinting, decorative film installation, solar control solutions, privacy films, security, anti-graffiti, window graphics and architectural finishes.

Each job is unique and will take a different amount of time. Request a quote online or Call us on (03) 9543 3222 to learn how long a specific job may take.

Yes of course we do. We offer services for residential, commercial and industrial applications.

For the installation to proceed as smoothly as possible, you may find it helpful to carry out the preparatory tasks listed below.

Window sills and window treatments

Clear the window sills of any items, including pictures, plants and miscellaneous objects. Remove curtains or blinds, or hang them in a way that leaves the window unobstructed.

Furniture

Move any furniture that may impede access to the windows at least one meter from the glass. If the Installer needs to move heavy furniture, this should be discussed and noted on the estimate agreement.

Air conditioning and heating

To limit the amount of dust and particles in the air, turn off the air conditioning and heating or close the vents around the windows scheduled for installation.

Floors and carpets

We recommend cleaning the floors and vacuuming the carpets the day before the installation to limit the chance of dust and particle contamination.

Pets

Pets should be kept outside during installation.

Inspection

Before installation, inspect the windows. Pay attention for broken glass, windows that have come loose or areas that are uneven. Self-adhesive stickers, alarm systems and other elements that might affect installation will be discussed when preparing the estimate. This will allow the representative to take adequate measures and suggest the most suitable window film.

Broken glass

Let your representative know if any glass has been broken or if there have been previous problems with the windows. This information can help the representative to suggest the window film best suited for your need. Failing to provide this information could lead to a less suitable film being chosen and/or the warranty being cancelled.

Window sills and window treatments

Clear the window sills of any items, including pictures, plants and miscellaneous objects. Remove curtains or blinds, or hang them in a way that leaves the window unobstructed.

Edges

It is necessary to leave a small gap between the edges of the film and the frame of the window. This allows the mounting solution that is used during the application to be squeegeed out during the squeegeeing process. This also insures the film will not be in contact with the frame which could cause the film to lift. The gap should be no larger than 1mm to 4mm.

Drying time

During the film installation, your Installer will remove as much of the installation fluid as possible, but a small amount will still remain. This may result in small water bubbles appearing and/ or a slightly cloudy view. This is normal and should be expected. Do not pierce the water bubbles during this drying period. This damage to the window film will not be covered by the warranty. The water bubbles and cloudy view will disappear over time.

Film type and climate conditions will determine the drying time you experience. Warm weather and direct sunlight will shorten the drying time, while cooler climates, cloudy conditions and thicker films may prolong it. Drying may vary from a few days to 6 months. The trapped moisture will dry out completely.

Cleaning

Do not clean the window film for 30 days after it is installed. This helps the installation fluid to dry which secures the special mounting adhesive to the glass.

Most glass cleaners will work well, although a good cleaning solution for window film is 30 millilitres of liquid dish soap added to 1 litre of fresh water.

Always use clean, soft materials to clean and dry the coated surfaces. A soft cloth or sponge is recommended for washing the window, followed by another soft cloth or rubber squeegee to dry the film. To avoid scratching the film, do not use bristle brushes or abrasive sponges. These materials can cause fine scratches on the surface of the window film and cause the polished layer of the film to deteriorate over time.

Any questions...

If you have any questions, do not hesitate to contact your representative at SolarX Pty Ltd.

Record notes, installation details or verbal agreements on the estimate. This way, you and your representative will have an exact record of what has been agreed upon.

Initially you may notice that film is not optically perfect. It could appear hazy and milky and the surface may have an “orange peel” effect or even quite large bubbles. This is no cause for alarm. It is in fact a normal part of the drying process. After the adhesive has cured, the apparent imperfections will disappear. This process will take three to thirty days. During this process, the film is performing in the same manner as it will when the adhesive is fully cured. Do not touch the film until the curing process is finished and do not wash it until it has been on the glass for at least four weeks. The small border of light which you see around the edge of each sheet of film is an edge trim of approximately 1.5 to 3 millimetres. The gap is a safety margin to ensure the complete sealing of the film to the glass and to allow for expansion and contraction of the glass. Sometimes the customer feels that he sees a defect in the film when in fact it is the glass itself. It is quite natural to look closely at a new purchase, but because we generally look through the glass not at it, it is quite possible to see imperfections which have always been in the glass, but were never noticed before. A good rule is to look at the installation from 3 metres away. This is the distance which has been accepted by the United States glass industry as the viewing distance for the appraisal of reflective glass windows.

During the film installation, your Installer will remove as much of the installation fluid as possible, but a small amount will still remain. This may result in small water bubbles appearing and/ or a slightly cloudy view. This is normal and should be expected. Do not pierce the water bubbles during this drying period. This damage to the window film will not be covered by the warranty. The water bubbles and cloudy view will disappear over time.

Film type and climate conditions will determine the drying time you experience. Warm weather and direct sunlight will shorten the drying time, while cooler climates, cloudy conditions and thicker films may prolong it. Drying may vary from a few days to 6 months. The trapped moisture will dry out completely.

Do not clean the window film for 30 days after it is installed. This helps the installation fluid to dry which secures the special mounting adhesive to the glass.
Most glass cleaners will work well, although a good cleaning solution for window film is 30 millilitres of liquid dish soap added to 1 litre of fresh water.

Always use clean, soft materials to clean and dry the coated surfaces. A soft cloth or sponge is recommended for washing the window, followed by another soft cloth or rubber squeegee to dry the film. To avoid scratching the film, do not use bristle brushes or abrasive sponges. These materials can cause fine scratches on the surface of the window film and cause the polished layer of the film to deteriorate over time.

All invoices are to be paid upon completion unless otherwise specified by SolarX Pty Ltd management. Should you fail to pay your invoices by the due date then we may charge interest on any overdue invoice at the penalty rate fixed under the Penalty Interest Rates Act 1983 (Victoria), calculated and compounded daily, from the due date until the invoice is paid in full. The buyer shall also pay all our costs and expenses incurred legally in the recovery or attempted recovery of the overdue amount from you.

Terms & Conditions of Service Contract

  1. SolarX shall furnish the materials and or labour specified in this contract. Any changes made from the above specifications necessitating additional material or labour shall not be included or covered by this proposal, but shall be provided for under a written job change authorization signed by the customer. Any surplus materials remaining upon the completion of the installation shall remain the property of and be returned to SolarX.
  2. The customer by accepting SolarX offer, warrants that there are no violations of any zoning, building codes or regulations, laws or ordinances of duly constituted public authorities.
  3. The amount of SolarX offer does not include the furnishings of any materials or labour necessitated by the occurrence of unforseen circumstances subsequent to the date of the proposal or to any condition not readily discernible at the date of this proposal and SolarX shall have the right, in addition to any other rights it may have to cease any installation which has begun and or cancel this agreement and recover the reasonable value of the materials and labour furnished to the date of cancellation, the reasonable value of such labour and materials to be based on SolarX current retail prices thereof and labour charges of any SolarX subcontractors who is performing any part of the installation. Unforeseeable circumstances or not readily discernable conditions above referred to shall include, but shall not be limited to, 1- subsequent destruction, damage or loss of the premises or materials furnished by SolarX by fire, explosion, acts of God, theft or vandalism unless caused by SolarX negligence, 2- governmental regulation or intervention, 3- discovery of inadequate or damaged glazing of framing systems, unless specifically stated in the specifications above.
  4. SolarX shall not be liable for any delays in the completion of an installation resulting from or due to labour difficulties, strikes, acts of God, fire, explosion, governmental regulations or causes beyond the control of SolarX.
  5. SolarX will repair or replace any faulty film or installation according to the terms of the applicable product warranty, supplied in writing to the customer. Said warranty is in lieu of all warranties expressed implied or statutory. In no even shall SolarX’ liability for damages whether under warranty or otherwise exceeded the cost of repair replacement of defective materials or workmanship.
  6. The customer agrees that SolarX will not be liable for glass breakage from any cause whatsoever, except accidental breakage that may have been caused by a SolarX installer at the time of installation. The customer acknowledges that it has been advised by SolarX that breakage of glass can occur upon the application of the window film and in particular in the following circumstances: -
    1. If the glass edges are defective, damaged or cracked beneath the window frame;
    2. If the window frame is not fitted correctly to industry standards; and
    3. If the glass characteristics exceed the parameters of the glass stress test to be undertaken by SolarX on behalf of the customer if required.
  7. The proposal, any attached specifications sketches and blueprints, and the credit agreement, if any, shall constitute the entire agreement between the parties. Oral understandings and agreements with representatives shall not be binding unless set forth herein.
  8. Buyer agrees to pay all reasonable attorney fees and legal and other expenses incurred by the seller while enforcing its rights hereunder.

Commercial

  1. Any quotes relevant to construction sites with site allowances where an Enterprise Bargaining Agreement is applicable will need to allow $250 per worker per day on site.
  2. Any induction longer than 30 minutes will be charged for at $80 per half hour per installer. If a Union site, $100 per half hour per installer.
  3. If we are requested to attend a site that is: -
    1. Not ready for film installation (i.e. Sanding taking place),
    2. Glass has not yet been installed,
    3. Or a situation occurs preventing us from completing an installation (i.e. A meeting in the relevant room);
      Then a call-out fee of $500 per installer allocated per day will be charged.
  4. Once a job has been booked in, any cancellation made up to 72 hours before the booked day will incur a charge of $500 per installer allocated, per day. Please also note it may take up to 14 days for the job to be rebooked. If the job is completely cancelled, the film, having already been prepped, will be charged for.
  5. If we must move furniture, fittings or other items, we will take all care but cannot accept any liability for any damage inadvertently caused. Our quote is based on allowing us reasonable access to the area. If we experience delays of more than 15 minutes, down time will be charged at the rate of $90 per hour per person. All computer equipment must be turned off and moved 2 meters away from the glass. If this is not possible, we will take all due care, but cannot accept any responsibility for any damage.

Cleaning Instructions

Do not clean the film for at least four weeks after installation.

  • Use a spray, synthetic sponge or a moist cloth to apply the cleaning solution. Warm water and detergent, methylated spirits and water or conventional window cleaning solution may be used. Do not use any brushes or abrasives in the cleaning process, as they will scratch the film.
  • Dry with a good quality rubber squeegee, chamois or a moist soft cloth. Dry the edges thoroughly.

Polyester film is a tough wear resistant product, but its surface is not as hard as glass, and therefore can be damaged by abrasive cleaners and improper treatment.

Cleaning Instructions

Initially you may notice that film is not optically perfect. It could appear hazy and milky and the surface may have an “orange peel” effect or even quite large bubbles. This is no cause for alarm. It is in fact a normal part of the drying process. After the adhesive has cured, the apparent imperfections will disappear. This process will take three to thirty days.

During this process, the film is performing in the same manner as it will when the adhesive is fully cured. Do not touch the film until the curing process is finished and do not wash it until it has been on the glass for at least four weeks. The small border of light which you see around the edge of each sheet of film is an edge trim of approximately 1.5 to 3 millimetres. The gap is a safety margin to ensure the complete sealing of the film to the glass and to allow for expansion and contraction of the glass. Sometimes the customer feels that he sees a defect in the film when in fact it is the glass itself. It is quite natural to look closely at a new purchase, but because we generally look through the glass not at it, it is quite possible to see imperfections which have always been in the glass, but were never noticed before. A good rule is to look at the installation from 3 metres away. This is the distance which has been accepted by the United States glass industry as the viewing distance for the appraisal of reflective glass windows.

Insurance

We recommend that you notify your insurance company that our product has been applied to your windows, so that in the even of a breakage, both the cost of the glass and the coating are covered. We have found that most companies do not require any additional premium for this cover.

Payment

All invoices are to be paid upon completion unless otherwise specified by SolarX Pty Ltd management. Should you fail to pay your invoices by the due date then we may charge interest on any overdue invoice at the penalty rate fixed under the Penalty Interest Rates Act 1983 (Victoria), calculated and compounded daily, from the due date until the invoice is paid in full. The buyer shall also pay all our costs and expenses incurred legally in the recovery or attempted recovery of the overdue amount from you.

Claims

You agree to our payment terms and agree that any dispute in relation to invoice(s) must be made in writing within 30 days of installation.

Visit our contact page for basic enquires or Request a quote online.